What is your return policy ?

In accordance with the legal provisions in force, you have a period of 30 days from receipt of your articles to exercise your right of withdrawal.

If the product received is not what you ordered, please contact us before returning the item to us.

Return costs are the responsibility of the customer.

Please note that exceptions may apply to the return of certain personalized products, hygiene products,...

If the product is returned worn, incomplete, worn, soiled or damaged and/or the return conditions are not respected, we reserve the right to refuse this return and the item cannot be returned or refunded.

The shoes must have been worn only to try them on. The soles should be smooth and show no scratches.

The boxes must be returned in perfect condition and cannot be used as a simple container for a possible return.

To learn more about our return conditions, see the refund policy section.

For any questions, please contact our customer service by email at info@noevamitch.boutique

How to return an item ?

If you wish to return an item, please send us an email, indicating your surname, first name, postal and email address, the order number, specifying the item(s) concerned and the reasons for your return.
Items must be dispatched within 14 days of the day of delivery.
You are responsible for any possible damage suffered by the article during the return. Therefore, it is recommended to return the product(s) properly packaged. We also recommend that you provide us with the tracking number for the return package.
The item(s) must be in perfect condition, unworn, with their label and in their original packaging and condition.
Unless otherwise agreed, refunds will be made using the same payment method used for the initial payment.
If the product is returned worn, incomplete, worn, soiled or damaged and/or the return conditions are not respected, we reserve the right to refuse this return and the item cannot be returned or refunded.